Warranty
What Our Warranty Includes
Our warranty safeguards your device against technical malfunctions that arise during the warranty period starting from the day you receive your device. If your device requires repairs, we initiate a warranty repair ticket on your behalf. Simply follow the provided instructions, and we’ll handle the rest. We’ll repair it under warranty at our repair centre, and return it to you. Please note, we operate on a return-to-base policy, meaning we do not offer in-home or workplace repairs. Repairs typically take up to 10 business days. Once repaired, your device will be shipped back to you on the next working day to any UK address. The warranty covers common issues such as:
- Hard drive failures
- Memory problems
- Screen/display malfunctions (excluding accidental damage not caused during delivery)
- Non-functional batteries upon arrival
- Keyboard, trackpad, or speaker issues
- Desktop PC power supply troubles
- Laptop power adapter cable faults
What’s Not Covered
Our warranty does not cover:
- Software issues, including those present in pre-installed software
- Viruses, spyware, or malware infections
- Physical damage to the device
- Damage from liquid contact
- Issues arising from third-party modifications
- Intentionally caused damage
- Battery degradation over time
- Damage from power outages or surges
- Our PCs and laptops come with Windows 10 Home or Windows 11 Home, unless otherwise stated. Devices without an operating system will require you to install one, and we do not cover software or driver issues.
- Damage incurred after delivery within the UK, such as through international shipping or transport abroad by the owner
Making a Claim
If you encounter issues with your device within the warranty period, please refer to the returns page for information on initiating a return for faulty items. Have your order number or serial number at hand when you contact us. Following your warranty claim submission, we’ll guide you through the process to ensure your device is repaired and returned promptly.
Frequently Asked Questions
Why Should I Buy Refurbished Laptops and Desktops?
Buying refurbished helps you save money and reduce your carbon footprint, offering high-quality, like-new performance from trusted brands like Lenovo, HP, Dell, and Apple. Refurbished means a thorough cleaning, testing, and restoration process for a fraction of the cost of a new device, backed by our outstanding customer service and warranty.
What Does Refurbished Mean?
Refurbished devices are not used in the traditional sense. They come from corporate environments, often upgraded regularly, and undergo a comprehensive refurbishment process including data wiping, health checks, and upgrades.
What Condition Can I Expect My Refurbished Device to Be In?
We do not grade our laptops. However, customers should expect some signs of previous use, such as light scratches or scuff marks. All our laptops are guaranteed to be in full working order.
What Warranty Is Included with My Purchase?
Every laptop comes with a minimum of a 1-year warranty, covering technical faults and issues not caused by accidental damage or software problems.
Can I Return My Purchase If I Change My Mind?
Yes, with our no quibble return policy, you can return the device within 30 days of delivery for a full refund, regardless of the reason.
How Is My Order Delivered and How Quickly?
Orders are processed within 2 working days. Standard delivery can take up to 5 working days once the order has been placed. We also offer fast delivery on some laptops, with delivery available within 2 working days.
What If I Encounter Problems with My Device?
If you face any issues, please contact our dedicated customer support team via email for prompt assistance. Include your order details for faster resolution.
Do Refurbished Devices Come with Pre-installed Software?
Yes, a Windows operating system is installed as standard, and any additional software will be mentioned on the product page. Microsoft Office is an optional extra and is not pre-installed on our laptops. You can choose to add it to your purchase during checkout.
What About Battery Life?
Batteries are tested to ensure they accept a charge with a minimum 60-minute duration guaranteed. If the battery does not meet this criterion within 14 days of receipt, it will be replaced.
Can I Customize or Upgrade the Specifications?
Yes, when purchasing refurbished laptops and PCs, you have the option to modify and upgrade specifications to meet your needs.
Are Refurbished Devices Safe to Use?
Absolutely! Devices are data-sanitized and undergo a rigorous refurbishment process to ensure they are free of defects and safe to use.
How Can I Contact Customer Support?
The best way to reach us is via email. Our contact details can be found in the contact section linked at the top of our page. Our team is committed to resolving any issues quickly and effectively.
What Payment Methods Are Accepted?
We accept all major credit and debit cards, including Amex, as well as PayPal.
Is There a Warranty on the Battery?
The battery is guaranteed to work with a minimum 60-minute duration, with replacements offered within 14 days of receipt if this criterion is not met. Beyond this period, batteries are not covered by warranty as they are consumable items.
Do You Offer Technical Advice?
Yes, we have a strong technical background and a team of advisers ready to help you choose the right laptop or desktop, ensuring you make the best purchase for your needs.
What If My Package Arrives Damaged?
Immediately contact us with pictures of the package and device. We’ll assist with claims and offer a replacement or refund as needed.
Can I Make Changes to My Order After Purchase?
For modifications or cancellations, please contact customer support as soon as possible.
For any other questions or concerns not covered here, please don’t hesitate to contact us for further assistance.
Guaranteed & Ready to Use
