Frequently Asked Questions

Why Should I Buy Refurbished Laptops and Desktops?

Buying refurbished helps you save money and reduce your carbon footprint, offering high-quality, like-new performance from trusted brands like Lenovo, HP, Dell, and Apple. Refurbished means a thorough cleaning, testing, and restoration process for a fraction of the cost of a new device, backed by our outstanding customer service and warranty.

What Does Refurbished Mean?

Refurbished devices are not used in the traditional sense. They come from corporate environments, often upgraded regularly, and undergo a comprehensive refurbishment process including data wiping, health checks, and upgrades.

What Condition Can I Expect My Refurbished Device to Be In?

We do not grade our laptops. However, customers should expect some signs of previous use, such as light scratches or scuff marks. All our laptops are guaranteed to be in full working order.

What Warranty Is Included with My Purchase?

Every laptop comes with a minimum of a 1-year warranty, covering technical faults and issues not caused by accidental damage or software problems.

Can I Return My Purchase If I Change My Mind?

Yes, with our no quibble return policy, you can return the device within 30 days of delivery for a full refund, regardless of the reason.

How Is My Order Delivered and How Quickly?

Orders are processed within 2 working days. Standard delivery can take up to 5 working days once the order has been placed. We also offer fast delivery on some laptops, with delivery available within 2 working days.

What If I Encounter Problems with My Device?

If you face any issues, please contact our dedicated customer support team via email for prompt assistance. Include your order details for faster resolution.

Do Refurbished Devices Come with Pre-installed Software?

Yes, a Windows operating system is installed as standard, and any additional software will be mentioned on the product page. Microsoft Office is an optional extra and is not pre-installed on our laptops. You can choose to add it to your purchase during checkout.

What About Battery Life?

Batteries are tested to ensure they accept a charge with a minimum 60-minute duration guaranteed. If the battery does not meet this criterion within 14 days of receipt, it will be replaced.

Can I Customize or Upgrade the Specifications?

Yes, when purchasing refurbished laptops and PCs, you have the option to modify and upgrade specifications to meet your needs.

Are Refurbished Devices Safe to Use?

Absolutely! Devices are data-sanitized and undergo a rigorous refurbishment process to ensure they are free of defects and safe to use.

How Can I Contact Customer Support?

The best way to reach us is via email. Our contact details can be found in the contact section linked at the top of our page. Our team is committed to resolving any issues quickly and effectively.

What Payment Methods Are Accepted?

We accept all major credit and debit cards, including Amex, as well as PayPal.

Is There a Warranty on the Battery?

The battery is guaranteed to work with a minimum 60-minute duration, with replacements offered within 14 days of receipt if this criterion is not met. Beyond this period, batteries are not covered by warranty as they are consumable items.

Do You Offer Technical Advice?

Yes, we have a strong technical background and a team of advisers ready to help you choose the right laptop or desktop, ensuring you make the best purchase for your needs.

What If My Package Arrives Damaged?

Immediately contact us with pictures of the package and device. We’ll assist with claims and offer a replacement or refund as needed.

Can I Make Changes to My Order After Purchase?

For modifications or cancellations, please contact customer support as soon as possible.

For any other questions or concerns not covered here, please don’t hesitate to contact us for further assistance.

How can I track my order once it’s been dispatched?
Once your order is dispatched, we’ll email you the tracking details so you can follow its journey.

Are international shipping options available for refurbished devices?
Currently, we only offer shipping within the UK.

How do you source your refurbished laptops and desktops?
Our laptops are sourced from companies that regularly update their IT equipment every few years.

Can I request specific brands or models that are not listed on the website?
If you’re looking for specific brands or models not featured on our website, please email us. We often have additional stock not yet listed.

How environmentally friendly is the refurbishment process?
Our refurbishment process significantly reduces environmental impact by extending the life of devices, minimizing waste, and decreasing the need for new resources.

Do you offer any discounts for bulk purchases or educational institutions?
Yes, we offer discounts for bulk purchases and educational institutions. Email us with your requirements for a personalized quote.

Are accessories like chargers and cables included with every device?
Yes, all our devices come with the necessary power accessories to ensure they’re ready to use out of the box.

Can I extend the warranty period for an additional fee?
Absolutely! We offer the option to extend your warranty up to 3 years for added peace of mind.

What measures are taken to ensure the security of my personal information during checkout?
We prioritize your security by encrypting all personal information during checkout and adhering to GDPR compliance to protect your data.

How often do you update the inventory on your website?
Our inventory is updated daily to ensure you have access to the latest refurbished devices.

How do you handle data wiping and privacy concerns with refurbished devices?
To address privacy concerns, all our devices are fitted with brand new hard drives, ensuring a secure and clean start for every user.

Free Delivery
20,000+ Happy Customers
365 Day Warranty
100% Secure Checkout